Clients

Patient Portal

For new client inquiries, please email hello@redstonemw.sprucecare.com

Online Scheduling - **Established clients only**

Notices of Privacy Practices

Notice of Privacy Practices (NPP) can be accessed using above link. A paper copy of this notice is available upon request. NPP addresses individual’s rights with respect to their personal health information and privacy practices of health care providers.

Records request may be made using this form. Requests must be made in writing.

Billing

Billing services are provided by MindEase Billing. They can be contacted with questions about statements and to provide insurance details at 971.533.9911.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises.

Insurance

I am an in-network provider with:

  • Pacificsource (including Legacy+. I am NOT in-network with Legacy-only plans.) **Starting January 1, 2024, I will no longer be in-network with Pacificsource due to new limitations on psychotherapy coverage.

  • Regence Blue Cross and Blue Shield

  • Moda

  • First Choice Health Plan

Other insurance providers may cover a portion of your visit but this is not true of all insurance plans. It is important that clients first check with that insurer regarding the percentage of reimbursement they provide. This varies from carrier to carrier and it is the client’s responsibility to become informed about their carrier's rules and limitations.

Payments

To make a payment, please either contact Caroline to request a credit card payment via Ivy or send a check to:

3519 NE 15th Ave 247

Portland OR 97212